How do I return an item?
Terms Of Sale are as follows
Any and all size adjustments such as helmets; products that have been used, custom fit and/or altered, etc.
Special Orders are non refundable - Due to health & hygiene concerns we cannot accept ear buds for refund or exchange
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If your return product is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
A refund will be remitted to you via your credit card account or via Paypal for the merchandise amount minus a 20% restocking fee. Original shipping fees will not be refunded. A refund confirmation email will be sent to you.
If you are in receipt of an item that is defective, the item must be returned to us within 15 days of the buyer's receipt of defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you.
We do not offer any warranty or guarantee on items that are shipped outside of the United States.
The merchandise in its original, brand-new condition with all related paperwork and packaging. A copy of your order invoice or a short but precise note listing the reason(s) for the return and/or exchange along with contact information. For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.
PLEASE SEND ALL RETURNS TO:
Sampson Racing Communication