How do I return an item? Terms Of Sale are as follows All returns for exchanges and/or refunds must occur within 15 days of receipt of merchandise. After 20 days, this policy becomes null and void. Returns may take up to one week to be processed through our Returns Department. The buyer is responsible for all return shipping charges. We will charge additional fees on packages being returned to us due to an undeliverable address or Customer Refusal. Our returns department inspects each and every product that has been returned. We reserve the right to refuse refunds and/or exchanges of any and all returned items if one or more of the following has occurred: Obvious Wear & Tear such as scratches, dents, water damage, or abuse on any merchandise; kinks or cuts in cables; tears and holes in material items; scratches on headsets and/or intercoms. Any and all size adjustments such as helmets; products that have been used, custom fit and/or altered, etc. Dirt, sand, sun and/or water damage, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc. Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return. Related warranty paperwork, mounting hardware, inserts, attached coupons and/or instructions pamphlets are absent. Special Orders are non refundable - Due to health & hygiene concerns we cannot accept ear buds for refund or exchange Exchanges Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If your return product is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected. Return for Refund A refund will be remitted to you via your credit card account or via Paypal for the merchandise amount minus a 20% restocking fee. Original shipping fees will not be refunded. A refund confirmation email will be sent to you. Defective Merchandise If you are in receipt of an item that is defective, the item must be returned to us within 15 days of the buyer's receipt of defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. International Policy for Defective Merchandise We do not offer any warranty or guarantee on items that are shipped outside of the United States. Please Include the Following with All Returned Items The merchandise in its original, brand-new condition with all related paperwork and packaging. A copy of your order invoice or a short but precise note listing the reason(s) for the return and/or exchange along with contact information. For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO: Sampson Racing Communication 4475 Dupont Court Ste 2 Ventura, CA 93003